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Strategic Planning - Strategic planning will help you create a bold vision for the future, strengthen new partnerships, forge creative and innovative linkages between stakeholders, and ultimately better address the needs of older adults in your community. A community-wide strategic planning process will benefit from the wisdom of a diverse array of participants and ensure greater likelihood of success.
Inclusion & Diversity - Including older adults and caregivers is crucial to growing and sustaining successful community partnerships. It is especially important to seek participation from traditionally excluded groups such as those defined by race and ethnicity, low income, lack of English language proficiency, and sexual orientation. While many factors can challenge a partnership’s efforts to embrace diversity and build productive relationships, receiving input from a broad array of community members helps to ensure equality in decision making and leads to long term care and supportive services that are more responsive to a community’s diverse needs.
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Fiscal Strategies - Developing a fiscal strategy is an important and challenging part of improving the system of long term care and supportive services for older adults in your community. The array of funding options requires that community partnerships be strategic in their aims. This area of the Resource Center reviews relevant funding sources and provides resources to help you make the most of them.
Communications - Have you ever thought about how many times a day someone tries to influence you to think a certain way, to buy a certain product, to support a cause or to change your behavior? These days there are so many ways to reach you—from cell phones and Palm Pilots to instant messaging, cable TV and customized publications—that a reasonable reaction is to simply tune everything out. It’s a world of sound and fury.
Evaluation - While the success of a community partnership may seem self-evident, a systematic evaluation holds members to a higher standard, revealing more than what we see with the naked eye. This section offers an introduction to evaluation. It covers the basic principles of evaluation design and implementation, as well as some topics likely to be important for community partnerships working to improve long term care and supportive services.
Partnership Evolution - A partnership generally consists of multiple organizations and individuals working together under a common vision. Who will be in the partnership varies from community to community, yet the purpose is universal: to create a mutually beneficial and well-defined relationship to sustain results that are not possible alone.
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Guiding Principles Tools



Guiding Principles

Satisfaction Measurement Tools for Long Term Care and Supportive Services
In the course of reaching out to people who are dissatisfied with the long term care or supportive services they have received, you may choose to use satisfaction measurement tools as one way of learning more about the reasons for their dissatisfaction. Web links to information and satisfaction measurement tools are offered.
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Workshop: "It's Our Money" - Understanding Community-Based Care, Organization and Delivery
The It’s Our Money workshop is designed to increase people’s understanding of community care financing, organization and delivery; increase information sharing among older adults, caregivers and long term care and supportive services systems decision makers; and assess areas of these systems in which change may be needed. Tailor the workshop for use by your partnership, taking into account the patterns of long term care and supportive services financing and organization in your area. This is necessary in order to identify the range of presenters and sources of materials to be explored.
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Activity: "Cultural Journey" - Exploring Diversity and Self-Awareness
You can use this activity to explore the diversity of the group in the context of developing a vision of inclusiveness and greater self-awareness among participants. It can serve as an icebreaker, as well as a tool for focusing the group on the value of respect for other viewpoints, cultures, attitudes and ideas.
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Principle 1: Meaningful Inclusion in Partnerships

Equal Voice
Equal Voice provides consulting services to private and public sector organizations in the areas of team collaboration, conflict resolution skills, and leadership development. They also offer resources and services on the topic of white men participating as full partners in diversity.
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Community Education: Health Action Theatre by Seniors (HATS)
Health Action Theatre by Seniors (HATS) is an innovative program that uses a form of educational theatre to raise awareness about difficult issues facing older adults. Performed by seniors themselves, HATS is a tool for community education that offers a problem-solving forum for both audience and participants. You can download a free 29-page manual to learn more about, and use, HATS activities in your community.
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VISIONS, Inc.
VISIONS, Inc. is a company that conducts organizational assessments, training seminars and workshops, and offers organizational development, consultation, technical assistance and psychotherapy services to public and private sector organizations. Their objective is to create a multicultural environment by helping people to understand and eliminate the many forms of oppression in society.
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Guidelines for Multicultural Processes in Partnerships
These guidelines may be helpful as a starting point in establishing ground rules and procedures in partnerships that seek to acknowledge the notion of inclusion and diversity in their meetings and activities. Adapt them to your own community, using them to help create a welcoming environment, foster active participation among members, help members respect different points of view and honor diversity.
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Principle 2: Engagement and Education at All Levels

The Cross Cultural Health Care Program
The Cross Cultural Health Care Program, based in Seattle, WA, offers many resources to those interested in addressing the cultural issues that impact the health of individuals and families in racial/ethnic minority communities. The CCHP’s Web site provides a wide range of resources including recommended books, training on cross-cultural issues and links to articles, as well as information on government resources, legal issues, advocacy, health resources for women of color, multicultural mental health resources, health promotion resources and information on language services.
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Workshop: “Multicultural Community Care” - Exploring Attitudes About Diversity
In many communities, engaging the participation of diverse older adults and their caregivers in improving the health, long term care and supportive services systems is hindered by historical attitudes more so than the specifics these systems. The Multicultural Community Care workshop offers an opportunity for participants to explore their personal beliefs about diversity and aging and can be used as a tool for more deeply engaging people in the partnership’s efforts.
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Principle 3: Outreach to the Underserved, Unsuccessfully Served and Dissatisfied

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Principle 4: Sharing Resources with Partners

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